Refund Policy
Last updated: August 2026
Thank you for supporting Misaki's kawaii shop! Please read our refund policy carefully before placing your order.
Deposits
- The deposit is used to purchase and reserve your items from our suppliers immediately after your payment, so in principle, deposits are non-refundable.
- That said, we are always happy to talk! If something comes up, just reach out to us — we will do our best to find a solution together, including a refund when possible.
- Can't pay the balance right now? No worries! Your reserved items will be safely kept for you. Whenever you are ready, simply contact us to pay the remaining balance and we will ship your order. There is no time limit.
Final Products
- Damaged or defective items: contact us within 7 days of delivery with photos, and we will offer a free replacement or full refund (including shipping).
- Wrong item received: we will reship the correct item for free or issue a full refund.
- Lost packages: if tracking shows no movement for 30 days, we will reship or refund in full.
- Customs seizure: if your package is seized or detained by customs, we will issue a full refund for your order. You are welcome to place a new order and choose other products afterwards.
- Change of mind: unopened items in original packaging can be returned within 14 days of delivery. Return shipping is paid by the buyer, and a 10% restocking fee applies.
- Wrong address: please double-check your shipping address. We cannot refund orders shipped to an incorrectly provided address.
How to request a refund
Email diy@misaki.im with:
- Your PayPal transaction ID
- Your order details
- Photos (if the item is damaged)
Refunds are processed via PayPal within 3–5 business days.